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Holiday Inn Club Vacations at Orange Lake Resort - River Island

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Orange Lake Resort - River Island

User Rating:
4.5 out of 5 / 7 reviews (rate it)


Orange Lake's River Island provides you access to all the amenities at Orange Lake and you'll also discover that River Island is a tropical paradise offering fun for everyone. River Island is centered around a fabulous water park that includes two beach- style pools and a lazy river. Here, you'll find everything you need for a fun vacation--a 30,000- square-foot clubhouse, a 36-hole miniature golf course, luxurious cabanas, variety of restaurants, bars, and other specialty shops, and much more.

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Holiday Inn Club Vacations at Orange Lake Resort - River Island
8505 Irlo Bronson Memorial Highway
Kissimmee, Florida 34747
Features & Amenities


  • Bar
  • Car Rental
  • Children's Pool
  • ClubHouse
  • Elevator
  • Fishing
  • Game Room
  • Golf
  • Grocery Store
  • Handicap Accessible Units
  • Lake
  • Laundry Room
  • Live Entertainment
  • Outdoor Pool
  • Playground Area
  • Restaurant
  • Snack Bar
  • Swimming
  • Theme Park
  • Water Skiing


  • Boating
  • Medical Facilities (2 miles)
  • Ocean
  • Shopping Area (1 mile)

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Member Reviews
  • Overall Rating: 4 out of 5
  • Resort Location: 4 out of 5
  • Staff/Service: 5 out of 5
  • Cleanliness: 5 out of 5
  • Sleep Comfort: 4 out of 5
  • Avatar for jim370
  • User: jim370

We have stayed at the resort before and are owners in the Holiday inn Club System at Marco Island. We chose the River isalnd area of the resort to try out the new Signature Units. We were very disappointed. We had a one bedroom unit and it was a lock off. It really is a 4/2 as they advertise. You can hear people above you sliding chairs accross the floor and next door when they do their laundry as it is located on the other side of the bathroom wall. There was a convection oven and two burner cook top. Sort of hard to cook eggs, bacon and home fries on just two burners! Also, the unit did not have a jaccuzzi tub, just a plain one. The unit had just one closet. Intersting that there were 9 plastic hangers for 4 people to use. Patio had a small table and two chairs so we could not all eat on the patio together either. Living room TV was not equipped with surround sound. There also was no room for a chair in the bedroom to sit in to watch TV or to sit and read. Took two people to move the coffee table as it is very heavy when you have to do this each day to use the sofa bed. Unit is very small for a "signature club" unit. Having seen one of the newly upgraded units in the 81000 buliding, it's not worth the extra points for your own elevator and free tube at the lazy river. So if you book, you should consider a two bedroom to get more bang for the buck. Also, unit had just a stack set for washer and dryer. Of course they say "most units have...." in the literature, which I'm sure they will use as their excuse when they reply to this review.

Resort is a cashless resort. Have to charge to your room or use credit/debit cards to purchase anything.

You could easily stay at the resort all week without leaving with the amount of activities and resturants on resort. But if you want to spend your time and money at the parks, you can do that as well. There are many things to see in the area as well. Only drawback is that you have to go to Orlando for parks other thn Disney.

As for the sales pitch, which was disguised as a "portfolio review," we took it to see what was new in the system. They did not push much once they realized we knew most of what they presented fromactually having read the club matierals and that our no was no. Also, we had another system we belong to to compare it with which is just as valuable. If we were taking it for the "gifts" it wouldn't have been worth the $50 resort cash and free lunch. Was more than disappointed when they origianlly offerd to upgrade us to a two bedroom for the remainder of our stay when we started the tour but withdrew the offer when we decided not to purchase more as it was "contingent on us having purchased something." Go figure. Was interesting when we got home though and found a letter telling us about our two bedroom reservation for teh second half of our trip. By the way, signature units cost more points than regular units as they have "upgrades." Fancy way to get you to buy more points in my opinion.

If we come back to the resort again, we definetly will not stay in the one bedroom but would spend the extra points for a two bedroom instead.

Staff is excellnt. Housekeeping and maintance were very responsive and went the extra mile to take care of any problems in those areas

  • Overall Rating: 5 out of 5
  • Resort Location: 5 out of 5
  • Staff/Service: 5 out of 5
  • Cleanliness: 5 out of 5
  • Sleep Comfort: 5 out of 5
  • Avatar for rentmyweek
  • User: rentmyweek

What a great 5-star resort. We've atyed all over the country and also gone foreign and have not found luxery like this. To be able to walk out to the water is really nice and the choice of water activities is broad. We like the River Island Grilling Company reataurant - a short walk across the pool area. The unit was very clean and well maintained - no complaints. Disney is right next door. The check-in process was speedy and anxiety-free. The checkout process was nonexistant - we just drove away. Service from all the staff was first-rate.

  • Overall Rating: 5 out of 5
  • Resort Location: 5 out of 5
  • Staff/Service: 5 out of 5
  • Cleanliness: 5 out of 5
  • Sleep Comfort: 5 out of 5
  • Avatar for theresak80
  • User: theresak80

Great Family resort! You never have to leave to have lots of fun.

  • Overall Rating: 3 out of 5
  • Resort Location: 4 out of 5
  • Staff/Service: 1 out of 5
  • Cleanliness: 3 out of 5
  • Sleep Comfort: 3 out of 5
  • Avatar for leonardb36
  • User: leonardb36
  • Updated: Jul 25, 2011

Our family of four (2 adults, 2 kids aged 12 and 14) stayed in the Lazy River section of Orange Lake Resort during 4th of July week. Our building seemed quite full during our stay, particularly at night when the crowds returned from Disney (right next door). The adjacent tower seemed very quiet and dark at night, but was a beehive of activity during the daylight hours with timeshare salemen taking prospects on sales tours. We did not get solicited at all for a tour, but this was no doubt due to the fact that none of unit phones worked at any point during our week long stay (more on that later). We were told at check-in that we could get ticket discounts for taking a sales tour, but we didn't think the discount worth our time and declined. We did buy our tickets from them at full price however.

We stayed in a two bedroom unit which was very nicely laid out and nicely furnished, though the furniture was definitely showing some wear and tear. The white kitchen cabinets were de-laminating in a few places (poor quality?). The appliances were perfectly adequate and functional, but of low end quality. Make sure you set the refrigerator coldness when you arrive. I think they set it to a warmer setting to save electricity when no one is in the unit. We noticed when our drinks got warmer after moving them from our cooler to the fridge. There was sufficient dishware for the four of us. Cleanliness of upholstery was not the greatest, with stains on the breakfast nook seating in particular. The quality of the workmanship for the tile job in the bathrooms was terrible. The grout joints between the tiles were not even fully filled. There was no unit service of any kind during the week. Guest must do their own unit cleaning and take out their own trash. No towel exchange, but there were sufficient towels for the week so one was not really necessary. Internet service was on the slow side.

The Lazy River pool was a lot of fun for both the adults and kids in our party. We only bought tubes for one day ($9 per day per person) as we planned to be at Disney most of the time. The water quality seemed quite good. Everything seemed to be extra cost, from pool tubes to the slide to the mini golf. You can get multi day passes for these activities, but these would only be worthwhile if you planned to stay on the resort for a good portion of your stay.

There are nice clothing shops, food outlets, a coffee shop, and a bar right at the Lazy River complex. The prices were fairly reasonable and the quality quite good, though be aware that gratuities are already added to bar drinks.

Service: terrible. We complained about non-functional phones four times. We had to find somewhere else from where to call and report the problem, of course. During one call, the operator said that perhaps they could compensate me for the inconvenience and that guest services might offer to do this, but no such offer was ever made. After our first call, someone showed up at the unit and changed all the phone cables within the hour, but when that made no difference, he said they needed to bring in some phone specialists to diagnose the problem. That was on our second day. One staff person I spoke to said they've been having problems with a lot of the unit phones. The phones were never fixed during our stay, which meant I had to use my cell phone with its exhorbitant roaming charges because I didn't have a unit phone for local calls. At check out, I recounted my disappointment with the service and the apparent "we don't care if you are inconvenienced and it costs you" attitude. The check out clerk was apologetic, but that doesn't mean squat as the customer is on his way out the door. I left steaming.

Overall I think this resort makes a nice base for a Disney trip and it has numerous on-site amenities of good quality. It probably deserves a good rating for this reason, but the crappy service left a bad taste in my mouth. I'll probably try somewhere else the next time I go to Orlando.

Another annoyance: Sand from the sandy areas gets on the walkways in the River Island pool each day. Rather than sweep it back into place, they use a gas powered blower -- at 7 in the morning!!! We awoke several days to what we first thought was a gas chain saw. It was an idiot clearing sand off the walkways with a gas blower instead of a silent push broom. Pure laziness and total disregard for guest comfort. I was mad enough about the phones, so I forgot to communicate this problem to management upon departure.

  • Overall Rating: 5 out of 5
  • Avatar for xsinner5o
  • User: xsinner5o
  • Updated: Apr 23, 2011

Although I stayed in the East Village on my trip, we frequently used the pool, restaurant and shops at River Island. The Grill had excellent food and service, and my nephew loved the pool with the water slide and lazy river. Very friendly staff and clean pool and grounds. I look forward to coming back. River Island is the best out of the 4 Orange Lake properties here.

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