Changes and Cancellations

Cancellations

We will be unable to credit your exchange fee or the RedWeek Points paid for the week, unless you have purchased the Cancellation Protection Option (CPO).

With CPO ($49), offered at the time of reservation, you can cancel your reservation up to 90 days before check-in, if necessary. Your account will be credited the RedWeek Points you originally paid for the reservation, and can be re-used up until their original expiration date. Your exchange fee, while not refunded, will be applied to your next exchange reservation, provided you book within 24 months of cancellation. You will need to repurchase CPO to have it apply to your next exchange.

Changes to Your Reservation

We will make every effort to accommodate changes to your reservation. A minimum of five business days before check-in is required for guest name changes.

Please note: if you purchase CPO, the reservation must be for personal use. We cannot issue a guest certificate for a reservation where CPO was purchased. Additionally, if we find that you have attempted to use the week for other than your personal use (such as renting it out), we will reject a cancellation claim regardless of a purchased CPO.