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Unfortunately, this is the notorious Vida "trade-in" scheme. If a prospect states that they own another timeshare and can't afford 2 timeshares, the salesman pulls off a "discount" from list price and then takes the second timeshare as a "trade-in." The discount is imaginary, and the prospect buys the Vidanta product. The link with TRM is only a verbal one. It is not part of the contract with Vida. If TRM can't give it away or sell it, the new customer is stuck with 2 timeshares. Best bet is to talk to Customer Service at Vida - not sales. Customer service is purported to have a soul. Sales does not. TRM usually charges a small fee upfront, then asks the customer if they want to go forward. They will often return the original timeshare back to the customer if they are displeased. (They have lost nothing). If initial negotiations fail, be aware that Vida does not like to see their name smeared all over the complaint sites. Might be an option.