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Re: I notice Hyatt Residence Club have different categories for their units (upper, mid, low), but Redweek told me that is only guaranteed for owners. So even if the owner's timeshare is an upper floor, the guests can potentially get a ground level unit? I am thinking to book a three-bedroom unit, since there are only 12 total, and owners get higher priority, I am really worried about the chance of getting a dark ground floor unit.

With Hyatt Ka'anapali Beach, we're unable to guarantee the floor level a given unit will occupy. We're only able to guarantee the view received, although a higher level unit can be requested.