Open Letter to Steve Cloobeck, Diamond Resorts International CEO

Forum: Timeshare Companies

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By Charles S.

Open Letter to Steve Cloobeck, Diamond Resorts International CEO

andreah255 wrote:
Hi Bob. I'm incredibly angry about the fees too. I also bought through ILX. The fees with them were reasonable, IMO, but once DRI took over the fees just skyrocketed for supposed "upgrades" & they continue to go up. I started a Facebook page for anyone else that feels they've been scammed by DRI. https://www.facebook.com/angryaboutdiamondresorts Come like my page & let's get together & organize. Let's do something about DRI & the crooks they call management.

Gina,

You can still use your timeshare as you always have. Yes, no one like the increased maintenance fees. I know I did not when DRI took over. However, I love going to my resorts now and they have been fixed up where I was beginning to be embarrassed when I was inviting friends and the resorts were showing signs of wear and tear and there was no fix in sight. ILX may have been charging you less, but that might be the reason for their bankruptcy. I would go to Timeshare Users Group (tug2.net) and get a feel what other timeshare companies charge in maintenance fees. I have been to the ILX resorts near me in Capistrano Beach and they are nice but need some TLC. There is a facebook page on nearly 2000 DRI owners. Many of us like DRI but there are issues that we don't like that we call to DRI to task on as well. There are owners from all over the world. We are called Diamond Resorts Members on Facebook.

Avatar for Charles S. Charles S.

4 years ago
Jun 01, 2014

By Frances A.

My husband and I are happy Diamond owners, We use it and have for 15 yrs (Sunterra Owners before Diamond). We raised four kids using Diamond Resorts for our vacations. We have enjoyed them all!. I feel that we have always gotten our money's worth by going to more places and more vacations then we ever would have without timeshare. We could have spent less but we would vacation less too. We own 50000 pts and with the kids grown we have enough pts for airfare, car rentals, etc. We love our timeshare - sorry so many don't .

charless345 wrote:
lindaw642 wrote:
mark531 wrote:
I own three timeshares and Diamond is by far the best. It is more flexible, there are more options, there is better availability and more value for the maintenance fee dollar. Buck up little camper!

So if I offered you all of my points for $1, you would jump at the opportunity?

Linda, I would most certainly buy them from you for $1. However, just like I wanted to buy a flat screen television, I will wait until I need them.

I have 30,000 points. That is more than enough for my current needs along with my Marriott points. Thus, with these two I pay over $5000 in maintenance fees each year. However, even if I were a newbie coming into the system, I would not pick up your points unless i could get DRI to allow them to become Club points. I would want total flexibility and not be handcuffed to only a portion of the DRI repertoire. Now I have heard that they do allow you to bring in resale points as long as you buy a certain amount of developer points.

Because I am a happy owner, it does not make me go beyond my piggybank to make a foolish owner. :-)

Avatar for Frances A. Frances A.

4 years ago
Jun 10, 2014

By Beth M.

Charles your arrogance jumps off the page here and on Facebook. Why do you think we are all foolish if we don't like Diamond? I have a timeshare with Shell (now Wyndham) that I do like. They don't restrict me to just a portion of their properties. Even when I joined the Club, Diamond still restricted me to a limited number of properties, just more than the original ILX group. I bought with ILX. It was not my fault that they went bankrupt and Diamond has restricted my choices. I too will give you my 6000 points allowing you to vacation in Sedona and Scottsdale to your hearts content. I'll even pay the closing costs. If not you, how about one of your other buddies?

Avatar for Beth M. Beth M.

4 years ago
Jun 24, 2014

By Charles S.

No one says you are foolish because you don't like DRI. Let's not get it twisted. However, I am not foolish because I happen to like DRI. Why do I have to be arrogant because I feel differently. If I along with others happen to get value from our membership, that should be fine too. There are other timeshare developers that put restrictions on you if you buy resale. Marriott is one unless you pay additional fees to them on your resale points.

My point is that DRI is not unique in the industry as it pertains to their practices.

Q=bethm199] Charles your arrogance jumps off the page here and on Facebook. Why do you think we are all foolish if we don't like Diamond? I have a timeshare with Shell (now Wyndham) that I do like. They don't restrict me to just a portion of their properties. Even when I joined the Club, Diamond still restricted me to a limited number of properties, just more than the original ILX group. I bought with ILX. It was not my fault that they went bankrupt and Diamond has restricted my choices. I too will give you my 6000 points allowing you to vacation in Sedona and Scottsdale to your hearts content. I'll even pay the closing costs. If not you, how about one of your other buddies?

Avatar for Charles S. Charles S.

4 years ago
Jun 25, 2014

By David K.

Is there anyone here who can answer this question:

If I paid $11,000 for my timeshare 21 years ago, and I currently pay more in annual fees than it would cost me for similar lodging booked via the likes of Hotels.com, then what did I get for my $11,000?

This is the basic question some of us have regarding the value of timeshares.

Avatar for David K. David K.

4 years ago
Jun 25, 2014

By Charles S.

davidk689 wrote:
Is there anyone here who can answer this question:

If I paid $11,000 for my timeshare 21 years ago, and I currently pay more in annual fees than it would cost me for similar lodging booked via the likes of Hotels.com, then what did I get for my $11,000?

This is the basic question some of us have regarding the value of timeshares.

Where is your timeshare?

Avatar for Charles S. Charles S.

4 years ago
Jun 26, 2014

By David K.

Sedona, AZ -- Los Abrigados Resort

Avatar for David K. David K.

4 years ago
Jun 26, 2014

By Robert R.

davidk689 wrote:
Is there anyone here who can answer this question:

If I paid $11,000 for my timeshare 21 years ago, and I currently pay more in annual fees than it would cost me for similar lodging booked via the likes of Hotels.com, then what did I get for my $11,000?

This is the basic question some of us have regarding the value of timeshares.

I am there too and I paid a similar amount. It seemed that I knew what I was getting when I signed with ILX, at least I think I did after about six hours of sales pressure. But I think the way that Diamond Resorts International interprets that deal is that the $11,000 you paid gives you the right to be squeezed by DRI for ever increasing fees for the rest of your life.

Avatar for Robert R. Robert R.

4 years ago
Jun 27, 2014

By Dean M.

Can you please send me information on this case. Deanm@trimaxsystems.com

davidl712 wrote:
Here is the announcement for which we have all been waiting! The lawsuit has been filed! It was filed Friday in Federal District Court in Hawaii. COPP will be mailing out a note with the lawsuit attached. It will also be going up on our website. I think that we will have DRI's attention now! What did Mr. C say? Yes, that's right, there are "10" unhappy customers. We'll see

Avatar for Dean M. Dean M.

4 years ago
Jul 23, 2014

By Ms J.

Hi, I saw your Undercover Boss show. I'm fan of Undercover Boss as well as Secret Millionaires. I fond of watching this programmes coz i believe in helping people who are deserving if i were to be in your position i will do the same. The reason for writing this mail is coz i need financial education aid for my daughter who will be coming to US for studies and i can't support her, I’m a Malaysian Citizen, Hindu is my religion. I am 60 years old married for 28 years. I am a retired housewife. My husband is a Civil Engineer by profession but due to Industrial accident at his work place he has lost his knee and his job. We have to sell everything we had for his hospital stay, medical treatment, he has to do his total knee replacement operations and even borrowed money from relatives and friends for his expenses. We got three kids my elders son is 27 who is working Solution Executive with Pay Pal US based company. He has to stop his college education mid way to support the family, my second son 25 years old studying Law in the local university in Malaysia and my youngest daughter is 20 years old still in local college doing ADP (American Degree Program) 2 years in Malaysia and 2 years in the US. She just finished in Malaysia this year April 2014 and continuing her final program in the US where she will be graduating. We are from not well to do family but we have close relationship and bonding with each other. I love my kids they are my angels my elders is like a pillar to me whom I call him my supporter the second is my vision and lastly my daughter is my problem solver. A Chinese stepmother from the age of 4 years raised me when i lost my mother. I never knew how a mother’s love or bonding is, until when I had my own kids and I see that in their eyes they are world to me. The reason for writing this mail is to ask you to help my family and me. This is not scam or bogus. My daughter is coming to US for studies this fall she has been accepted at Adelphi University at Long Island, Office of University Admissions, Tel No. 516 877 3050 and the Assistant Vice President is Ms. Christine Murphy. She has to start in September 3rd, 2014. I can attach the scan copy of the acceptance letter from the University for you to view and also her academic results but i can't. She is on Dean’s list from the day one and her results shows that she is hard working, loving, intelligent, practical, and I know her capabilities. She always coaches others to follow her suit and gives helping hand to others. Her dream is to study in the US and I don’t want to spoil her dream or her goal she has worked hard for it. The College fees in the US are very high for us, US60k until she finishes her study and she managed to get scholarship of US10k per annum but still we can’t afford it. If you could finance her total amount for her studies you don’t have to pay to us here but direct to the college in favor of her admission. I have a strong feeling in my heart that you will help me to help her to see her dream. We will gradually pay you back when she starts working full time. I'm hoping somewhere up there someone gives her hand when she needs it that is feeling I have right now when I’ m writing this mail to you. Please help. Ms Janaki Sankaran

Avatar for Ms J. Ms J.

4 years ago
Jul 31, 2014

By Douglas F.

There are several of us (Platinum members) that were sold on miss- truths... We were told that the Hawaii property was 98%++ sold out and that we could not only get out, but could do rather well! Because the price per point was going up up up The truth is this...We can't. If we told the truth no one on the planet would purchase what we have, and we have the Platinum cream of the crop. Plus a 40% increase in fees over the last few years is not a big selling point! We were told that if we did not use our points/time we could book time and have others (people) use it and make a few $$ Thats not true either! Today I was told we would loose our membership if we did. So, Cant sell, Cant rent..Now the only option....walk away.

There are 100's if not 1,000's of us out there..

Avatar for Douglas F. Douglas F.

3 years ago
Dec 13, 2014

By Michelle R.

Has there been a lawsuit against Diamond resort in Maui?

Avatar for Michelle R. Michelle R.

3 years ago
Feb 18, 2015

By Raymond G.

Hi my name is Raymond Gonzalez Jr. and I have seen all your under cover shows. And I want to tell you that you did a Amazing Job. You were Out standing OMG I saw all the Under cover bosses show and you were the Best . Hi FIVE IT LOL Well any way me and my Girl friend will love to come work for you. We would like to go to one of the resorts and get the proper Training, Because we know you real strict on that LOL. I would not mind working the Rest of my life for man like you. I live in NYC Brooklyn NY and I Lived a real ruff life I am seeking a change in that because I was a Commercial truck driver and now I am unemployed because of my child Support issue. They revoked my license this has me so stressed I have been working on and off at dead end jobs here in NYC I always dreamed of becoming a General manger some day. I worked for Chapel Sales Inc. I was one of the top ten sales men out of 200 people I have proper customer service skills well I have the gift to gab. I PRAY TO GOD THAT YOU READ THIS LETTER PERSONALLY. I Admire what you did and it touched my heart God bless you and your Family. PS. I will be looking forward on hearing from you. Sincerely RAYMOND GONZALEZ MY EMAIL IS hifiveit2014@gmail.com oh by the way if you ever need someone to go under cover for u let me know it feel of charge lol

Avatar for Raymond G. Raymond G.

3 years ago
Mar 08, 2015

By Robert R.

I don't think Steve Cloobeck is reading this message or frequenting this forum. At least I never had a response from him. Good luck.

Avatar for Robert R. Robert R.

3 years ago
Mar 08, 2015

By Tim&Carla C.

Open Letter to Steve Cloobeck, Diamond Resorts International CEO

Try Timeshare Advocates.

Avatar for Tim&Carla C. Tim&Carla C.

3 years ago
Mar 11, 2015

By D. M.

I got help with our DRI vacations, Inbox for help

Avatar for D. M. D. M.

3 years ago
Apr 03, 2015

By D. M.

Open Letter to Steve Cloobeck, Diamond Resorts International CEO

Inbox for help with DRI

Avatar for D. M. D. M.

3 years ago
Apr 03, 2015

By Robert R.

Nothing found in messages.

My other timeshare, which we like, offered to help. They offered to take the Los Abrigados timeshare for a $20,000 credit (we pay about $900 in fees) and for only $14,500 more we could get basically an upgrade. That is of course an incredibly bad deal. But we like that property because the maintenance fees are about one third of our comparable DRI property.

Avatar for Robert R. Robert R.

3 years ago
Apr 03, 2015

By D. M.

We found advocates out of maine to help us out. Got out of 15k

Avatar for D. M. D. M.

3 years ago
Apr 03, 2015

By David K.

Poor, deluded Raymond Gonzalez Jr. I pray that he finds a way to get a grip on reality if he really thinks SC is an admirable businessman who will gove him a job, read this forum, or send him a personal email response to his posting here. We should all pray for him, bit it would probably be as much an exercise in futility as expecting to be treated honestly and ethically by anyone in the timeshare business...

Avatar for David K. David K.

3 years ago
Apr 04, 2015

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