Grand Luxxe Nuevo Vallarta

Nuevo Vallarta, Mexico

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Reviews of Grand Luxxe Nuevo Vallarta

Nuevo Vallarta, Mexico


Out of 5
11 reviews
  • 5


  • 4


  • 3


  • 2


  • 1


  • Resort location
  • Staff/Service
  • Cleanliness
  • Sleep comfort
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  • Avatar for scottr527
    By scottr527 Oct 15, 2017

    Nice resort with lots of pools. Wave pools, play area and kids club. The beach is horrible. Near a river, very muddy, dirty and pretty much unusable. Actually if you ask anyone who has stayed here they will tell you not to come here for the beach. Food is good but expensive. Rooms have bugs, beach has bugs and pools have bugs. Then again the resort is built on a swamp. Thankfully they sell bug spray. Activities and shows are the worst I have ever seen. Mostly retirement home style activities. Our kids love the pools but if there is a thunderstorm we must leave the resort in order to find something to do.

  • Avatar for ed483
    By ed483 Aug 15, 2017

    We have travelled widely around the world, and this is the best resort experience - ever. The suites are huge and luxurious. the staff is super-attentive. no wonder AAA awarded the Grand Luxxe 5 diamonds! In 2017 the construction is all at the east end of the property where they are building a Disneyesque theme park with Cirque du Soleil. no construction around the buildings closer to the beach area.

  • Avatar for gaylaf2
    By gaylaf2 Sep 10, 2015


  • Avatar for johnr1042
    By johnr1042 Jan 11, 2015

    This property is FANTASTIC. The facilities are Grand. The rooms are sizeable and in Good condition. The furniture is average. The check in and check out process and staff are Poor. The restaurants are all high quality, well located, kind wait staff, high prices, and small portions with side dishes charged extra. The free entertainment at the Santaurio building, which is terrific, is of high quality and lady until 1 pm. There is construction still occurring in Tower 5 with noise that is disturbing, even if you stay in tower 4. Humongous property with continual expansion and numerous opportunities. The beach is large and long with very few people utilizing it and no vendors! Very close to airport with lush landscapes, tremendous walk ways, and plenty of carts to transport you when you do not want to walk. A definite resort to visit!

  • Avatar for manuelt7
    By manuelt7 May 19, 2014

    This my second time here. Same kind of no beach view. Just upper the Spa jacuzzi,wich was very hammer noise by maintenance.Next day high noise from the next building close to our patio, also by maintenance of the cracks of the walls. When We arrived we have to wait almost two hours to get fixed our security box We request 3 times to get moved to other area of the building without any answer from the front desk The restaurants have few selection of dishes and very expensive for what You are receiving. Employees are the best, they do the best they can do to assist You, but this is their result of their needs to keep the Job. There are job resesion in the tourism low season

  • Avatar for conleys
    By conleys Mar 15, 2014

    This unit is a 2 Bedroom Grand Luxxe Spa Tower one of the newest upgrades from the Grand Luxxe Residency and Grand Luxxe Villa. Opened at Nuevo in 2014.

  • Avatar for juliee92
    By juliee92 Apr 20, 2013

    There is really no place like it except possibly the Four Seasons. We come here each year and would never go anywhere else. The resort is huge with 19 different restaurants all serving different foods. The breakfast buffet at Del Lago is incomparable! I have never seen such a wide selection. The Chateaubriand for two for $42 at the Tramonto is prime and the service impeccable.

    Yes there was still some construction, but the resort does its best to hide it from view- not always possible. It was easy to ignore, The beach is super clean, the water clear and warm.

    The plantings are meticulously groomed with amazing vistas of lagoons lakes,mponds and of course ocean and mountains. The new gymnasium UNBELIEVABLE! HUGE with top of the line equipment. There is no where else that compares.

  • Avatar for zeew3
    By zeew3 Jul 20, 2012

    We have stayed here for the last three years over spring break and it gets better every year. This spring we stayed in tower 3 and unlike the person who complained about construction all the time, we were right next door and we bearly noticed it. The grounds are beautiful, the food at the many different restaurants is great and the staff is beyond amazing. We visit Mexico every year and this is by far the best resort we have stayed at. IF you have children, this is a dream vacation. My kids love it here and don't want to go any where else. The new beach/pool area that opened this past Winter is beautiful and so serene. My husband loves the golf and I loved my massage.

  • Avatar for barb100
    By barb100 Jun 1, 2012

    Yes we love the Luxxe! Spent two weeks in March in Building 1 just above the lobby! Could listen to the piano from the lobby if we chose but it was not too noisy if we chose not to. The suites are lovely and the deck is large and comfortable. Yes there is construction but we did not notice much after a while. We chose the un heated portion of the pool near the Punta building most days-fewer children and it heated up by late morning. As always the staff are first rate and so friendly. we spent our 1st week in downtown vallarta so did not go back to town but did go to Bucerios and love the town! We upgraded to the Villa and so now will be able to bring more family and friends with us! LOVE the VIDA!

  • Avatar for adela03
    By adela03 Jan 22, 2012

    Where do I even start? This resort is overbooked, oversold, heavily behind construction schedule, and with a passive careless irresponsible upper management. The only positive reviews you will see are from lucky owners who stayed in tower one, which is protected from the construction noise. Please check the photos and video I took, no human being should be put in a war zone where jackhammers inside and outside the building fire up all day long like 50 machine guns firing in your face. We were put in tower two, third floor, facing an awful construction zone. Trucks, workers, jackhammers, dust, dirt, pipes, etc. My teeth were chattering inside the villa, not to mention that going out on the patio was not an option. We called at least 5-6 times throughout our stay, asked to be moved to the Grand Mayan or any other resort, with no success. Many owners who paid 50-100k for these units were put in the same situation and were extremely upset. Upper management has made an awfully bad decision to put these units for occupancy at a time when they are not ready. Construction will be ongoing for many years. They were putting people in tower 3 as well, which has holes in the middle - the middle floors are empty!! How would one stay in a building that looked like it was bombarded? Unbelievable. Hot water for a minute, no hot water the next minute. Very slow wi-fi. No DVD player in the unit - we ask for one, we are charged a deposit for one, and when they bring it, it does not play US DVD's, and their selection of DVD's for rent is nil. In such high end villas, no DVD player, unless you request one and put down a deposit? C'mon. Freezing cold pools - they were supposed to be heated and they were not. No wi-fi by the pools. Mexican restaurant inside Grand Luxxe is expensive, with small and bland food portions. Resort is way out of town, cab ride to downtown was $400 pesos one way for five adults, 40 minutes drive time. A bit of a walk from towers 2 and 3 to the pool. The beach is not swimmable - murky water, with a sewer smell at times. No chairs or amenities on the beach. On the bright side, the staff in this resort is amazing, and I feel sorry for these employees because they are the ones facing all the upset angry customers. Stay away at least until construction is completed. And they need to work hard on their management skills. After complaining and asking to be moved with no success, and filling out complaints and making calls and asking to speak with higher management, all we got was an apology note and a brownie! Great, my family spent 5k to come on this vacation, which was a complete waste, and we got a brownie.

  • Avatar for westwinds3
    By westwinds3 Nov 22, 2010

    This is the best of the best. The Villa is 3000+ sq.ft., brand new, great staff, luxury throughout

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