RedWeek Travelers and COVID-19

The Coronavirus pandemic is a global emergency that affects all of us. Current travel restrictions across most of the globe are creating some significant challenges in our business.

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We are doing everything we can to assist during these uncertain times. RedWeek is a travel community that serves both timeshare owners and travelers. We are sympathetic to our members being impacted by the pandemic on both sides of this equation. It's important to understand that vacation rentals on RedWeek are quite different than booking directly with a resort or hotel. The individual owner of the timeshare books the unit being advertised. In most cases, the owner is not able to simply cancel the booking or change the dates. If a week goes unused, the owner loses both the use of the week for that year and whatever maintenance fees they paid as part of their ownership.

We ask that owners and travelers be patient with us as we are inundated with cancellation requests - our team is small and we are working long hours to get to everyone as quickly as possible. If you can't travel due to Coronavirus, and you booked through RedWeek's online booking system, please open a dispute and we will get to you as quickly as possible. Please don't submit multiple requests, as that will slow our process down.

For owners

  • If you are currently advertising a rental with March or April check-ins, we advise you to call your resort and attempt to reschedule your week.
  • Likewise, if you used RedWeek's online booking system and have a check-in date before the end of April, we most likely need you to cancel it, as very few renters are able to travel.