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My family is in a similar situation starting Saturday, March 28 in Kauai. I understand Redweek represents owners and renters but 3 emails and 2 phone calls and I’ve literally heard nothing from a redweek agent. Kauai is on a no-tourist order and we’re on a shelter in place order in California. If Marriott is making good with owners, I see zero reason, in this rare circumstance, not to be allowed a refund. Airbnb issued us a refund w/ no questions asked, well passed the cancellation deadline and with no fees of any kind!! I would hope Redweek can at least attempt to do something similar. So if your reading this Redweek person, please, please return our emails. We have been very calm and patient but the worry of losing our entire booking cost is starting to weigh on us.