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We understand the frustration by both owners and renters. This pandemic is like nothing we have ever had to deal with, and we continue to improve our processes as we go along. We currently have thousands of calls and emails and are handling everything as fast as we can. It’s an incredibly difficult time for the entire nation and we hope our RedWeek community will be patient and understanding as we get through this together. We will absolutely respond to everyone just as soon as possible. Darlene: The credit on your account does not have an expiration date.