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I have emailed and called redweek as well FOR WEEKS. I have tweeted, no response. Terrible customer service. I understand these unprecedented times-I am working on the front lines of Covid-19. I said I was happy to take a replacement week. Marriott is making it right with the owner so there’s no reason to not refund either. I am trying to be flexible BUT IT’S A ONE SIDES CONVERSATION. There’s not much left to do but take it up with the attorney general and I suggest everyone else do the same to protect yourself.