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I have received no communication from either renter or Red Week. They could have cancelled up to 2 weeks ahead and I would have been able to get my week back. I have renters at the same location now through Airbnb and have been paid already. The renters through Redweek did not have Stay in Place order until 3 days after their reservation was done. My renters with Airbnb were in constant contact and were aware of the 2 week issue. They said no problem, we are coming. Main issue here. No communication causes huge problems. In this day, that should not be a problem.