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I had same experience. Renter was supposed to check-in March 20 to Marriott Desert Springs Villas I & March 19 Redweek contacted me saying renter asked for a refund. I offered 50% & didn't hear from Redweek about this again until April 7 when they informed me they gave her 100% because uninhabitable. Not true. Was inhabitable & still is - I phoned & resort was checking in guests. Redweek is still today accepting new rentals. I printed out several pages. Those poor owners continuing to pay Redweek's fees haven't been forwarned they may lose use of their week and the rental fee. When a renter cancels 1 day prior to check-in and Marriott is allowing owners with check-in dates 60 days or more out, the owner who trusted Redweek has no recourse. An owner who is an attorney needs to file a class action suit for owners. Who are the people and their job titles making these decisions? Airbnb protects their owners better than Redweek has in this crisis.