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Yes it has been well over 10 days unfortunately. We owe 15k and just received the maintenance fee bill which was $245 more than they said it would be. We are just now looking into it because the amount of points we bought are useless for a vacation. We were lied to about the amount of time we would get. I am doing some research about the FDUTPA Act which was definitely a violation of the company. If you do not recommend using a law firm, what other avenues are there? I am positive this cannot be resold, even if we owned it.