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Ash, Square One has a "F" rating with BBB. If you read the complaints on BBB, you will notice that many people want their money back due to non-performance of their contracts. Square One has also done business under other names, which is not a good sign. The Attorney General of Missouri has also sued them. You would be wise to file a complaint with the AG in hopes of getting some payout if a settlement is reached. Chances of that are not good. These people usually close up shop and disappear. Good luck.