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We have been staying at the Manhattan club for about 8 weeks per year, 2 weeks at a time for the past 7 years. Our last stay from 1/22/07 to 2/5/07 (through points) was just terrible. We always stay in the same room. We know many of the staff due to our frequent visits. We decided to turn off the heat for the entire two weeks, in very cold winter weather. The room was like a sauna with it on. The system has only heat during the winter and the individual units are unable to control the temps, even though there is a thermostat on the wall. The beds are as hard as rocks. We had the house keeper put two blankets on the mattress before they put on the bottom sheet. They failed to give us a wake up call twice. Our fridge was broken and everything was full of frost. It took three complaints and one weeks to get a new fridge. The house keeper sent up a cheese platter and a bottle of wine...we had to throw out $100 worth of food. The service is nothing like it had been about 5 years ago. It is not a luxury timeshare. The only positive is THE LOCATION...which can not be beat. The MC really needs to take a good look at the level of functioning. I can't imagine how they expect to rent units at the same price as the hotels in the area. I hope the MC reads this!