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I specified that I most certainly contacted owner by text, phone and email! REDWEEK hasn’t even reached out since last Friday. I’m done with REDWEEK. Unfortunately, I renewed my membership just 2 months ago specifically to rent through this site,! I even asked about reimbursement of service fees, etc on my Saturday phone call to REDWEEK, and never got a response RE: that issue either. I’m posting on this page because apparently you seem to respond to try to defend your lack of response by telling me I SHOULD HAVE PURCHASED TRAVEL INS!! Just more loss of my money jumping through hoops with Ins policy reimbursement. I handled the situation with no help from REDWEEK.