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[Q=kyliec] Owners posting timeshare rentals to RedWeek can now specify how they would like to accept payment (RedWeek Payments or other DIY method), and choose a cancellation policy. If you are using RedWeek Payments to process the transaction, you have three choices for refunds on cancellations, which will be automatically added to your rental agreement: - Flexible: full refund for the renter up to 60 days before check-in - Moderate: 50% refund up to 60 days before check-in - Strict: no refunds on cancellations If you are not using RedWeek Payments, you also have a "Custom" option. You can choose to add details, if you'd like. Hope you like these new features![/Q] I like this but… I had a rental cancelled due to Ian but renter got a refund while I lost the money AND my points! I think renter should’ve had insurance to get a refund AND if Redweek didn’t hold the payment till 2 days after check-in, this would not be an issue! Not fair!