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We have timeshares in Gatlinburg Tenn. this is a Floating weeks, we have 5weeks or 50,000 points, we have been unable to rent them, and we cann't go there every thing is booked up. we are with RCI and we do not know how to use them or any of this package, the resort do not have time to help now, but they had time the day we purchaused this package.Can reweek or some other company help us? we are in the cleveland, ohio area. Thank you