Report Abuse

[Q=ffwwife] [Q=wendywins] We have always loved to come to KBV but there are some changes that may affect the atmosphere and service which in the past was very good. The new management (Wyndham) has apparently cut staff and some old traditional things have been dispensed with. Maybe because it WAS locally owned and managed, it was done in the Kauai way ...and it made it special . I hope that the new management will catch on and listen to those folks who really know Kauai. What is more Hawaian that being greeted with a lei of flowers upon arrival.., at check in? We were stunned to find that welcome has been eliminated! And that old familiar staff were gone..and that pay is not as high as before. As you know, on Kauai, most of the locals work several jobs..sometimes three "parttime jobs" to get by..! It was nice to have people working atKBV who were longtime residents and were mature and interesting folk. It added to the experience. Anyone else noticed these changes ? Anyone commented to the management?[/Q] It was the worst time share I have ever been to. We own 5 timeshares and I was totally disappointed. Trying to "dump" this dump. I inherited it and don't want it. The staff was nice, but useless. Never even went to the pool, didn't want to get in it. It looked unclean. The room was very dirty. It was surface clean but we moved the furniture and it appeared no one had ever moved the furniture. Windows were dirty, spider webs etc etc etc........[/Q] OH OH. When did you go there. We never had a problem with cleanliness here and the staff was very responsive. If something (like coffeemaker or whatever) was not working, they came over with a new one immediately. I have worried that the takeover might adversely affect things so wanted to see what people's experiences have been recently. We were just hit with increased maintanence fees (up 14% and we own 4!there) in part because KBV has to create a a large pool since the hotel pool is now off limits and separate! Wendywins