Report Abuse

We understand your concern, and please know that the situation in Hawaii is very fluid and we have very little information from the resorts. We will continue to monitor official communication from the resorts and state and will be reaching out directly to owners and renters if we learn that their booking is impacted. Unless you hear from us, please understand that we are obligated to follow the terms of the rental agreement in place for your booking. For renters, you can view the cancellation policy in the My Trips section of your RedWeek account. For owners, it can be viewed in the My Postings area. Once there, just click on the booking Please note, in the event a resort is closed or evacuates, we will follow the terms of the contract: 5. Force Majeure If the Unit is uninhabitable or inaccessible on the day the Rental Period commences by reason of flood, fire, storm, force majeure, or other natural disaster, and a satisfactory substitute is not made available, the total Rent Payment will be refunded to the Renter. If the Renter is required to evacuate the Unit at any point during the Rental Term, the Renter is entitled to a pro-rated refund for unused nights from the point of evacuation order through the remainder of the Rental Period. In such events, the Owner will have no further liability to the Renter. Renter's inability to complete their travel for any other reason beyond the Owner's control (including, but not limited to, illness, airline interruptions, job loss, government mandate or restrictions) are the sole responsibility of the Renter, and the Cancellation Policy in section 4 applies. Renter is encouraged to purchase trip interruption and cancellation insurance for such matters. If you have any additional questions, please do not hesitate to contact us support@redweek.com and we’re happy to look into your specific situation!