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Re: Maui Fires - "open a booking discussion"?

We booked a week at the Hyatt Regency Club on Kanapaali Beach 9/2 - 9/9 never anticipating such a disaster could occur. We reached out to Redweek for options and were given the standard "force majeure" response. The Hawaii government is urging tourists to stay away from Maui as they are focused on helping local residents. How long will it take for Redweek to respond? This is our first time booking through this site. If we had booked directly through the resort, they would have easily cancelled our reservation. @Redweek - please do the right thing and cancel our reservation with a full refund. The island needs time to recover from this tragedy.