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I own a Westgate - the resort I own at is OK, but I dislike their high pressure sales attitude to buy more weeks every time I stay there. I have been trying to sell for some time but no interest even though the selling price is very low so I just try and make the best of it. Our so-called red week was down valued to a 'value' week with no compensation. Your experience is unacceptable and I wish you every success in your endeavours to get compensation out of Westgate. I have not given this too much thought, but my first feeling is that surely the exchange company must have some sort of liability either on their own or jointly with Westgate? After all, the exchange company had the benefit of the use of your own unit and you did not get the exchange promised to you.