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I own at T.V. and other than the first year that they opened, when the pool wasn't complete, I have not had anything but good service. However, I do agree that they should provide internet service for free, as the initial layout for the place, plus the management fees have been so high, I can't understand why they charge extra for that. I also own at Shadow Ridge in Palm Desert and have stayed at Villas II. As far as accomodations are concerned, Villas II surpasses them all. We would have bought there, had there been any openings at the time we purchased SR.