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Re: MARRIOTT RIPPING OFF ARUBA OCEAN CLUB OWNERS

Dear Fellow Aruba Ocean Club Owner: The Board of Directors is writing you to address a very serious rumor that has recently appeared over the internet. This untrue rumor concerns ongoing issues at the Ocean Club and the Board’s relationship with our management company – Marriott International. It has been almost 10 years since the Ocean Club opened. As with any high use resort facility located in the hot, humid Caribbean climate, the facility is starting to show signs of its age. As a result, the need for maintenance and repairs has increased over the past several years. While the Board has been faced with a number of challenges related to the aging facility, we have been primarily focused on the replacement of the existing roof. As many of you know all to well, we experience leaks in many parts of the resort during heavy tropical rains. The roof replacement is needed to prevent water intrusion in and damage to the building. We are pleased to report that the roof replacement is on schedule and should be complete in early December. The Board also recognizes and thanks Marriott for contributing its fair share to the necessary repairs. The Board has been working hand in hand with Marriott to resolve these and other related challenges. In the past year, the relationship between the Board and Marriott has grown stronger because of a renewed sense of cooperation, mutual understanding and improved communications. The false rumor found on some websites alleges that the relationship between the Board and Marriott has deteriorated to the point that the Board has suggested that owners consider pursuing a class action lawsuit against Marriott. The Board categorically denies making any such inference. The Board is working collaboratively with our on-site management team and with Marriott. With the arrival of Corey Guest, our own dedicated General Manger, the Board has never been more confident in the staff’s ability to provide the owners the very best vacation experience possible while at the same time, effectively and efficiently managing our property. The hard work is not yet done… especially with the challenges brought on by hurricane Omar. However, the Board and Marriott are moving forward together to meet those challenges with a sense of mutual respect and cooperation.