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stay at Four season on the gulf, galveston, tx

This was the worst place we have ever seen in all our travels. We could find the A/C, but it didn't work. (It was in the 90's the week we were in Galveston) We made it one night, called RCI, and got different accommodations. The road noise was unbearable and it wasn't even the HD Rally weekend............. I can't believe RCI even puts people into this place