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I got burnt - it is too late for me, but this message is to try to prevent others from suffering the same fate. From what I understand, they treat both buyers and sellers alike. They are very friendly, helpful in the beginning till they earn your trust. I was planning to buy an additional week on my own, looking at Red Week ads, TUG, etc. They asked - almost pleaded with me to go through them, they will get me a great deal. Bottom line, they never worked for me, never negotiated on my behalf. They found a week for a great price - then they raised it substantially before presenting it to me. It was of course my fault for believeing what I heard.. Naturally I will never do business with them again...