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Hi Darlene, Below is the email address of PROFECO. You can send your message, concern or issues with them specially about Belaire in English. Have you bought a unit of Belaire like myself and others? If you wish to be part of our network group please send me more info. My email: rlcaluttung@shaw.ca PROFECO Conciliacion a Extranjeros <extranjeros@profeco.gob.mx>