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So much for the "no black out - if it is available you can get it" sales pitch! I made a reservation with Sheraton for the same time in the same area with points and no problem! I am going to start looking into dumping Marriott Destination Club. The whole system is not functional. One last caveat, Mario the supervisor at the Owners Services number for Marriott just finished screaming at me and told me to shut up. Guess who will be getting a letter from me? Not a good experience today with Marriott.