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As I said in an earlier posting"when I was in Mexico this summer I went on the timeshare tour and asked if I could trade in my Hyatt at the Hacienda Del Mar and they said NO", when I asked why they said "that it had a poor rating and didn't make the cut as a respected timeshare". He showed me the papers that said it, so I saw this with my own eyes, there is no second hand knowledge, I was there. WE could not believe they did not want the Hacienda del Mar. And as an update I still have heard nothing from my letter to Hyatt, so I mailed it again to them, one letter to Concierge@hyattvacationclub.com and forwarded a copy to Consumeraffairs@Hyattvacationclub.com. You can email them ask whay they haven't responded to me.