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Dear Thomasw280, Thank you for your message. We (Diamond Resorts International) certainly meant not to cause you any frustration. The records forwarded to us from ILX contain a great deal of history and with that volumes of dated information. Much of it is hard copy not computer transferable. We are a company that in fact prides itself on how we treat our customers. We look forward to showing you this now and in the future. Please email me at; patrick.duffy@diamondresorts.com and send your contact information. We will work through this and assist you in sorting this out. Cordially, Patrick Duffy Chief Experience Officer Diamond Resorts International