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I have owned a timeshare since 1985, and changed from the week to the point system several years ago. I agree with you 100% that something should be done about receiving false information, whether about points or anything else, especially when the resort people should know that information. It may not be the resort itself, but just the employee. There should be someone to report this kind of situation to. I have also 2 other timeshares through Starwood & Wyndham, and we use them all the time. Timeshare does get a bad rap sometimes. Moon