Report Abuse

Profeco is not a legal office and cannot force them to give refund you the money, by law you have 5 business days to cancel the contract and be able to get back 100% of monies paid. Important: Profeco is just an intermediary between you and the resort, cannot demand anything. I would like to help you with any legal information you may need, I have worked in the ts industry for many years and I may be able to provide reliable information. Samuel.