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Thank you so much! I already did this and contacted the b.b.b. and o.b.b. they just send them the information on my complaint and wait to see if they will give a refund they said they can not make them do it but can make sure they do not get a good rating or feed back. I have sent letters everywhere and tried to cancel with my credit card company but they will not credit my account because the contract was signed! even though I cancell within the 3 days! It is not fair! thank you again!