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Almost every BBB complaint is resolved like this. They know what they are doing/did and refund money, but only to those who complain: Business Response Dear *******, We have looked into this matter and will make a full refund to Mr. **** with-in 90 days from the date of this letter. We are sorry that the unit has not sold, the resale market is real slow at this time. If Mr. **** has any questions he may call me at X-XXX-XXX-XXXX. Thanks for your time and concern with this matter. ****** ******* Customer Service Manager Summerwinds Resorts