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Hi Boobie, Thank you so much for trying to help everyone fight these con artists. But, apparently, not everyone's scam followed the same scenario. 1. My parents NEVER received a deed and THEY DON'T WANT A DEED. The only communication from SHR was a bill for the first year's maintenance dues. Interesting to note: they NEVER received any communication from PRL or RCI saying "Welcome to the Points System" or anything like that, so these guys just took the "membership fees" and kept them. I even called RCI to see if my parents had been enrolled in the Points System & RCI had never received any paperwork on them. 2. We don't know who hired these brokers. According to SHR, they pay these guys commissions, so it sounds to me like SHR's the boss. 3. Seems like that particular office in Las Vegas would be very crowded, huh? The only person there I ever spoke with was Malia, who, according to BJ, had been instructed by SHR manager to issue credits & cancel the contract. Malia told me they don't do that. (and they didn't) 4. When I called the resort in Willis, TX and asked for the manager, they connected me with Debbie Berra. 5. Immediately after speaking with Debbie Berra and attempting to cancel my parents' contract, a female claiming to be with SHR's legal dept. called me back. I didn't catch her name, but it definitely wasn't Tom. 6. They bought into this scheme because of lies Hughes Dewailly and Patrick Thompson told them. We're not even sure who Hughes & Pat worked for, except that they supposedly were being paid sales commissions by SHR. These guys and SHR are the ones I'd love to see being investigated and put out of business. 7. My parents signed the contract on 5/29/12 and finally received credits from Bank of America on 1/3/13 for the original amounts plus interest charged and in March 2013 received refund checks for everything they had already paid in. 8. Reports/Complaints were filed in early July 2012 to: Texas and Louisiana AG's, La. Elderly Abuse, FBI, BBB, RCI, SHR, PRL, all 3 credit agencies, ScamBook & Redweek and they hired an attorney to write letters to PRL & SHR. All to no avail. Since we have no idea who really is posting on here and who is really answering calls to SHR/PRL and who is emailing, I would not give out any personal information except to AGs or someone else I could verify their true identity. We just don't know if it's really SHR/PRL fishing for information. I'm sure they're aware of how hard it is for victims from various states to come together to fight their cons. Since my parents finally received a full refund, our only interest now is to help shut these guys down, prosecute the guilty parties, and help prevent others from falling for the same scam. [Q=boobier] Hi tinak117, I can and will help 1. Did your parents ever receive a deed? 2. The sales teams were hired by a company out of Las Vegas, NV named R&R Venture Group by Guy Russell & Nonna Russell. 3. 99% of the time all phones were answered in the office in Las Vegas at R&R Venture Group. 4. Debbie Berra is not the Manager, she worked at the front desk. 5. The person you spoke with in what you thought was a legal department was a man named Tom. He is just a person that tried to help people get answers. There is no legal department. R&R Venture Group does nothing legal. 6. Your parents bought this because of the promises that PRL (Brandon B.J. Cooke) told them that they would get a check/money covering the amount of the timeshare they were sold. That being said, I can help. There is a person in Texas at the resort that will try very hard to help you, the only thing you need to post here is a 6 digit number on the top of your parents contract and the date of purchase. I will call them and will have the whole story of what and who that anything to do with dealing with your parents. DO NOT POST anything but that contract number on here. and he said you can call him after 9:00am (Texas time) and ask for Arty at 855-664-3201 and he will do his best to help. But you will need all the info from your parents contracts for him to talk to you. Again, PLEASE file with your AG's office in the state your parents live. Tina, you only have 10% of the story, call the number above and they will help you. Arty is a good man and has helped me with a lot of problems like this and I know he will help you. boobie[/Q]