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This company is a bunch of crooks and bigots. They are robbing you of your money by trying to charge outrageous fees which Donate for a Cause will do for a fraction of the price or you can contact the resort directly yourself. Timeshare Relief, Aston Marketing Group, MSIQ merchant solutions, Black wolf, grey wolf, Pacific Transfer, Transfer America, Transfer Smart, Lease to own reality, Donate Title, Resort Members Acco., Resort Management Acco., pretty much any and all of these companies are set up to lure in people who don't know the new name so they can scam you. Brain Walsh is probably the worst offender of this followed by Robert Podlesni under instruction under the CEO David Halpern (a loser who failed with his own scam timeshare relief company and was then brought in for these). They hire people based on how dire of a situation they are in so they may force people to work minimum wage. They even used to screw employees by filing taxes as if employees were shareholders and lying to the IRS. They also use the title transfer company that they own (which is illegal) to "complete" these deals which they usually sign into one of the people who works there name until they can find a live buyer for it. They also lump in Vacation smart International and Destination Vacation 365 to lure you into an overpriced vacation package which doesn't save you any money at all and always back pedal on their word, including but not limited to, ripping people off on "free" airline vouchers, most of which never existed. They also own Lease to Own reality (Lease 2 own reality) another scam company with the sole purpose to screw you at every chance. All in all do not use or support this company by any means. There are much better solutions to your timeshare without having money stolen from you by these people. Resort Member's Association owned by David McMillan. He also owns TimeshareCure, TransferSmart, Right Choice Transfer, Pacific Transfer, Pacific Title, Pacific Property Transfer, Timeshare Relief and a few others. Pacific Transfer is a DBA for Gray Wolf Transfers, Inc, which you can see here: http://www2.dre.ca.gov/PublicASP/pplinfo.asp?License_id=01916780 They are only registered as a corporation, and they have none of the required real estate licenses to render the services they claim to offer. Most of the other companies aren't registered at all, they don't exist on paper. Also, here is a list of various lawsuits and investigations: http://www.ftc.gov/opa/2013/06/docs/130606timesharechartactions.pdf On page 3 under California you can see that TransferSmart has been issued a Final Order to Desist and Refrain for operating illegally in California. On Page 4 second from the top you'll see Donate Title (Resort Member's Association) where it says, "Referral to the Connecticut Office of the Attorney General ("OAG") for purposes of enforcing a subpoena under CGS § 42-110k. The OAG will be seeking a court order requiring compliance." and there's an ongoing investigation. These companies are all registered to an address in Torrance, CA. I know someone who visited the address, and there is NO OFFICE THERE! Mr. McMillan's address however up in Palos Verdes is one of the wealthiest neighborhoods in California if not the nation (it must be nice, I wonder how he sleeps at night). On occasion there will be a fluke and a property will actually be transferred, but keep in mine this has been done illegally and you will then be involved in an illegal operation. You can report them to the Police Department in your area but make sure they know to forward the complaint to the Police Department in Torrance, and also to forward the investigation to your financial institution. You can file online FTC complaints here: https://www.ftccomplaintassistant.gov/#&panel1-1 You can file FBI complaints here: http://www.ic3.gov/default.aspx You can file Complaints with your Attorney General, the Attorney General in Florida, and file a complaint with CA Bureau of Real Estate here if you'd like: http://www.bre.ca.gov/Consumers/FileComplaint.html ...and don't forget to file complaints with the BBB as well, because some people still assume that a good rating on the BBB means a company is trustworthy. Disclaimer: I am not an attorney, I do not give legal advice, I'm merely a person who did the basic research for information that the average person might not know is readily available. (all information anyone can find on Google). If you choose to file any complaints or reports based on my information it is because you have made the decision to do so. Any decision to file these reports should be preceded by your own research. Don't take my word for it, do the research and if you so choose to, file your respective complaints based on a well informed decision to do so. Good luck!