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I took their presentation this week. It took only 2 hours and was not what I would call high pressure. I did have 3 different people talk to me but I think I wore them out before they wore me out. It is true the breakfast left something to be desired. The room I stayed in was clean, housekeeping was fine and the room was somewhat dated but the rooms are being renovated. Overall I think it earns its 4.5 star rating. Overall I think the service in general was courteous and friendly.