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I would make copies of all the emails requesting cancellation and send them to the president of the company explaining that you don't want to make it a public issue and just handle the matter privately and cancel your contract as you originally asked. With social media putting pressure on people these days he might let you out of your contract rather than face negative publicity and a lawsuit. Read your contract carefully and see if there is a requirement that the cancellation has to be made a certain way. Emails may suffice as a legal notification and it may not. Either way it might be to the comapnies advantage to cancel one contract then face adverse publicity. Try the soft approach first and try to reach someone in a high office. The sales people work on commision and you're wasting your breath talking to them. The next step would be to contact an attorney and possibly having him write them a letter or if you know an attorney who will be willing to write the letter for you to the president in the first place for a reasnable fee that might bolster your case. Good luck and keep us posted.