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the devils advocate team those are the people who told me THAT THE BELAIRE COULD BE SOLD and im still waiting to hear back from them like we said me and my husband will not deal with anybody else anymore were not going to fall for it anymore we now learned our lesson after spending nearly close to 500k so first check with customer care they helped us get all the important documents from PROFECO and there help with our airport pick up and drop off very nice be carful in the airports we had our luggage broken into and it was not here in mexico