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Thank you for your answer. Did you write them a letter and tell them you were no longer using them? How did they know to refund your fees? the $53k is what you paid to buy the 31k points, yes? I have 4000 pts, which I save up every year, bc I never have the time and the money at the same time, and, like you say they never have availability. Amazing how with SO MANY properties there is never availability. thank you again for answering. It helps me plan my future.