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Vidanta properties

we own a two bedroom Grand Luxxe unit with another couple. We are supposed to be able to reserve 32 rounds of golf while using our unit. First of all we can never get a unit in the Grand Luxxe and therefore have to trade down to the Grand Mayan. This is not a terrible problem since it is well located on the property and gives us the option of staying an extra week. However, we cannot get ANY golf time. We send our request 60 days in advance as required and are told that it is totally unavailable. Any others have this problem...if so what did you do?