Report Abuse

I am sorry we do not have more owner representation on the board as well, and the lack of communication is unacceptable. It is disappointing that the resort seems to be declining. I am not sure where all our money goes quite honestly. I have guests staying at KBC this week and they are checking out early to move to another resort due to unacceptable room accommodations. Even though the rooms are newly renovated there seems to be an odor described as mold and bug spray. They've requested a refund (which I'm certain will not be granted) and plan to file a complaint and post to TripAdvisor.