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I agree, I get the feeling that he is a one man show as well. I filed a complaint with the Business Consumer Alliance. They contact Preston and try to get a resolution. I have also contacted our attorney and he is in the midst of drawing up a complaint too. It will probably cost more to sue him than we will get back, but on principle I can't let it go. Also, taking to the web in forums such as this will help others to make an informed decision before booking with him. Social media really matters these days, had I seen posts like these I would have never used VHO.