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donp196 is right about this: There are trolls everywhere in this process, many of whom present themselves as the only honorable and ethical ones out there. And they are aggressive too. If they use your first name in every sentence when you are talking....get away immediately! Actually when I think of it, maybe its nice when the people at Wyndam title are so abrupt...at least it confirms they are not in the business of conning me again. They seem just as annoyed by the whole matter as I feel.