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I contacted Wyndham two weeks ago. My wife was diagnosed with Ovarian cancer and we have been deluged with medical bills making our continued participation in Wyndham impossible for years to come. I received no information from them other than to contact a third party seller, www.resort-property.com I tried to contact them over 10 days ago, and received no response whatsoever. Not sure what program you are referring to, but I was offered no assistance of any type from them. You would think they would be willing to help in this situation, but nothing!