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Thank you for your reply but since Redweek never replied back to my email I sent on Sept 14th (today is Sept. 19th) I emailed the owner directly because their email was on the contract. He sent me over my reservation within 5 minutes. Paula your Redweek representative still has yet to respond to my email sent 5 days ago. For others out there here is a time frame. Paid Sept 6th - Reservation received Sept 17th because I personally emailed owner. Good Luck!