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[Q=stevenc413] I have had trouble getting any satisfaction from many phone calls and getting bounced around for 6 months. Without going into detail, I was promised something when I purchased more points last august, but they can't back up what they promised. Interesting that you mention a "new consumer advocacy department". Is there someone I can talk to on the telephone? do you know a phone number? Also, can you elaborate why you think the "new owners are more willing to do the right thing"?[/Q] I can't find a phone number, only email. But I sent an email to ask for the phone number! I'll post it if I get it. I think they are being forced to start righting some of the wrongs of the past because of certain legal actions and a slew of complaints. Diamond Resorts International has been bad, very bad, and now the time of reckoning has come Thus the new "Diamond Clarity" program: https://www.diamondresorts.com/diamond-clarity.