Report Abuse

We spoke to an Ovation representative on Feb 27, 2017 to initiate the "give back" (their words) of three contracts and participated in a pleasant straight forward explanation of options. During the conversation, we repeatedly verified that no fees were required to return the contracts. The process is supposed to take anywhere from 3 to 6 months dependent on: 1) how quickly Wyndham can address the process on their end due to a high volume of return requests. 2) how quickly the three different counties where the properties are located respond to Wyndham's request for a new deed. During the 3 - 6 month wait, all maintenance fees and any Special Assessments are ongoing. We no longer have use the the points from this day forward...no matter how long the process takes. We opted to return all three contracts and declined to attempt selling the properties. For surrendering all three properties at the same time we were offered the use of the returned points on an annual basis with no fees, monthly maintenance, booking, housekeeping or Special Assessments for a three year period. At which time Wyndham receives the three deeds from the respective counties, a new contract and associated number will be issued which allows us continued use of the points for three years. During that time, it is required that we make reservations through their office as online access and booking will no longer be available to us. When asked, the representative stated we will not receive progress updates, and we would not hear from them again until the new contract is sent to us for review and signature, but we are welcome to call anytime to check progress. We opted to have the new contract emailed to us and will have an attorney review content. Not our first rodeo with Wyndham. Tick-tock.