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I just thought that I would add that I am increasingly seeing this tactic used AS A MARKETING PLOY by some resort groups. I've experienced the same thing, but it is usually done only at the end of the presentation. It is lies, and just a ploy to trick you into buying to upgrade your product...but in most cases, you will actually be downgrading your product, not upgrading it. Glad you didn't fall for it. I have only begin seeing this in the last few months, but interesting that it is now making the rounds between timeshare groups as a marketing tactic. Your timeshare is already worthless, sorry to say, because underlying Diamond Resorts is a worthless product with lots of glossy marketing, but no resale market. They actively restrict the resale market, and try every book under the sun to try and convince you to buy more of thier worthless product. This is just the calibre of people you are dealing with. They are low-lifes.