Report Abuse

We sincerely regret to hear that you weren’t satisfied with the communication that took place throughout the rental process.I have reviewed all of the communication that took place and it appears that your main concern was to find out of any additional fees needed to be paid at the resort. Your assigned representative had covered those fees multiple times and when you contacted by telephone, the representative that you spoke to reiterated the same information and offered to answer any additional questions that you may have had. As a reminder, RedWeek.com is an internet based company and our primary form of communication is email. If you need to speak to our support team, you may do so by calling our dedicated line for Full Service support. If a representative isn’t available, please be sure to leave a message and they will return your call you as soon as they are available. We certainly value your feedback, as we are always looking to see where we can improve our service. Thanks for being a part of RedWeek.com!